Customer Complaints

Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010).

Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

FINANCE PRODUCT COMPLAINTS PROCEDURE

The steps we take to handle complaints.

Our Commitments to You

At our organisation our aim is to provide you with excellent customer service. Occasionally, we may fail to meet your expectations, and mistakes can happen. When they do, we will try to put things right as quickly as possible.

This page tells you about how we deal with any complaints you may have and aims to demonstrate our commitment to customer

service.

If you have a complaint

We define a complaint as any expression of dissatisfaction, whether oral, or written and whether justified or not.

Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.

To help us deal with your complaint as speedily as possible it would be helpful if you could provide us with as much information as possible about the finance product purchased at an early stage.

You can notify us of your complaint through the following channels.:

By post: Automotive Compliance Ltd, The Factory, 44 Alfred street, Gloucester, GL1 4DD

By Telephone: 01452671560

e-mail: complaints@automotive-compliance.co.uk

If you are still dissatisfied

If you wish to pursue your complaint further, you can contact the Financial Ombudsmen Service (FOS) within six months of your final response.

However, you will need to check that your complaint falls within its terms of reference.

The FOS is there to act as impartial adjudicator and is responsible to the Financial Conduct Authority and not to the dealership.

You can find out more about the service by contacting:

The Financial Ombudsmen Service

Exchange Tower

London

E14 9SR

Telephone: 0800 023 4 567

Switchboard 020 7964 1000

From outside of the UK +44 20 7964 1000

E-mail: complaint.info@financial-ombudsmen.org.uk

Alternative Dispute Resolution

Howards Motor Group subscribes to the Motor Industry Code of Practice for service and repair.

Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to service and repair.

Contact details are:

Motor Codes Limited
71 Great Peter Street
London
SW1P 2BN

www.motorcodes.co.uk
Consumer Advice Line 0800 6920825

Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

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