Howards Customer Services
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Customer Service
Contact Customer Services

Howards Motor Group is committed to providing excellent customer service and we would love to hear your feedback on your experience with us. 

Our contact forms below have been created to provide the quickest and most convenient way of getting in touch with us.
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Recent FCA announcements regarding Discretionary Commission Arrangement & subsequent media coverage

This relates to finance taken before 28th January 2021 and provides customers information about how to handle questions or information they may require. 

 
Thank you for your enquiry regarding your finance agreement.  As we are an appointed representative of Automotive Compliance Ltd which is authorised and regulated by the Financial Conduct Authority, all queries of this nature are managed directly by them.  

Please refer to the document linked below, which will provide the guidance and process for handling your enquiry via Automotive Compliance Ltd.

CLICK HERE

Customer complaints procedure
Complaints Procedure

Across our Group, our aim is to provide you with an exceptional experience, and for this reason we place customers at the forefront of every decision we make. If something is not up the standard that we expect then we will aim to put things right as quickly as possible.

In the case that you have concerns and we have not met your expectations, please speak to a member of the team in the first instance or use this page to get in touch.  If you require further information on our complaints procedure please click here.

CLICK HERE

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I HAVE A GENERAL ENQUIRY
If you have a general enquiry about a product or service we provide then please click the link below, complete the form and one of our dedicated team with be in touch to help you.

CLICK HERE

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I WOULD LIKE TO LEAVE SOME FEEDBACK
We are constantly striving to go above and beyond in the experience we deliver in our dealerships. We welcome feedback from all of our customers. Please click the link below and we will ensure we read and pass on any comments.

CLICK HERE

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I HAVE A PROBLEM AND WOULD LIKE TO SPEAK TO A MANAGER
If you have a problem and you would like to discuss this with a manager then please click on the link below and we will ensure we have a manager call you back to discuss the issue.

CLICK HERE

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I HAVE A FINANCE RELATED QUERY
If you have a finance related query and would like to speak to one of our team then please click the link below leaving as much information as possible and we will have one of our dedicated Customer Relationship Managers call you to discuss.

CLICK HERE

Howards Approved ServiceRepair
THE MOTOR OMBUDSMAN
In all instances we would work to resolve any issues you may have with you direcly. If however you feel that we have failed to provide a solution or you wish to contact The Motor Ombudsman then please click the link below for further details.

CLICK HERE

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I'M A MEMBER OF STAFF
We know that sometimes we receive feedback in the dealership. This form has been designed so that our staff can leave the feedback here from our customers.

CLICK HERE

Representative finance example:

  • Cash Price:

    £

    Deposit:

    £

    Term:

    Monthly Payments:

    £

    Optional Final Payment:

    £

    Amount of Credit:

    £

    Total Charge for Credit:

    £

    Admin Fee:

    £

    APR:

    %
Reputation Reviews

  • Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. Company Number: 1108986

    We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.