Contact Customer Services

Howards Motor Group is committed to providing excellent customer service and we would love to hear your feedback on your experience with us.

Our contact forms below have been created to provide the quickest and most convenient way of getting in touch with us.

Recent FCA announcements regarding Discretionary Commission Arrangement & subsequent media coverage

This relates to finance taken before 28th January 2021 and provides customers information about how to handle questions or information they may require. Thank you for your enquiry regarding your finance agreement. As we are an appointed representative of Automotive Compliance Ltd which is authorised and regulated by the Financial Conduct Authority, all queries of this nature are managed directly by them. Please refer to the document linked below, which will provide the guidance and process for handling your enquiry via Automotive Compliance Ltd.

CLICK HERE

Complaints Process

Across our Group, our aim is to provide you with an exceptional experience, and for this reason we place customers at the forefront of every decision we make. If something is not up the standard that we expect then we will aim to put things right as quickly as possible. In the case that you have concerns and we have not met your expectations, please speak to a member of the team in the first instance or use this page to get in touch. If you require further information on our complaints procedure please click here.

SHOW PROCESS

RAISE A COMPLAINT

I HAVE A GENERAL ENQUIRY

If you have a general enquiry about a product or service we provide then please click the link below, complete the form and one of our dedicated team with be in touch to help you.

CLICK HERE

I WOULD LIKE TO LEAVE SOME FEEDBACK

We are constantly striving to go above and beyond in the experience we deliver in our dealerships. We welcome feedback from all of our customers. Please click the link below and we will ensure we read and pass on any comments.

CLICK HERE

I HAVE A PROBLEM AND WOULD LIKE TO SPEAK TO A MANAGER

If you have a problem and you would like to discuss this with a manager then please click on the link below and we will ensure we have a manager call you back to discuss the issue.

CLICK HERE

I HAVE A FINANCE RELATED QUERY

If you have a finance related query and would like to speak to one of our team then please click the link below leaving as much information as possible and we will have one of our dedicated Customer Relationship Managers call you to discuss.

CLICK HERE

THE MOTOR OMBUDSMAN

In all instances we would work to resolve any issues you may have with you direcly. If however you feel that we have failed to provide a solution or you wish to contact The Motor Ombudsman then please click the link below for further details.

CLICK HERE

I AM A STAFF MEMBER

We know that sometimes we receive feedback in the dealership. This form has been designed so that our staff can leave the feedback here from our customers.

CLICK HERE