Terms and conditions for delivery & click and collect
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                                                                                                                        UK HOME DELIVERY TERMS & CONDITIONS

Howards Group offer a 14-day money back policy on the purchase of your vehicle. The 14 days commence from the day on which delivery takes place and is inclusive of weekends and bank holidays. The 14-day money back policy is in addition to and does not affect your statutory consumer rights. It should not be considered as an alternative to your short term right to reject a vehicle, due to a breach of your core rights at the point of purchase under your statutory consumer rights. To serve notice of your intention to invoke this cancellation you must write to us on the address shown on the invoice or via email to [email protected]

There is a duty of care for you to return your vehicle in the same condition to which it was delivered. We will inspect the goods at the time of return and reserve the right to charge you any amounts required to return the vehicle to its condition at the time of delivery.

A usage charge will be applied relating to the mileage that the vehicle has been driven under your ownership, representing the increase in miles during the period between delivery of the vehicle to you and the subsequent return of the vehicle, as evidenced by the odometer at the time of return and the original mileage as documented at the point of delivery. The mileage charge will be;

0-150 MILES            No charge

OVER 150 MILES     £1 per each additional mile over 150 miles

If we agree to recover the vehicle, we reserve the right entirely at our own discretion to charge a collection fee that will reflect our costs of collection.

All documentation provided with the vehicle at time of delivery must be returned at the same time as collection or return.


If your vehicle is subject to an FCA/CCA regulated Finance Agreement it will be settled in full by the Howards Group with the balance of funds paid directly to you.

It will be the responsibility of the claimant to reclaim refunds due from the unexpired portion of any insurance regulated product shown on the vehicle sales invoice, or any supplementary invoice raised against the sale of the vehicle.

In all cases, the vehicle sales invoice will be the document used to refer to this money-back guarantee.



  • Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

    We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.