Howards Motor Group Achieves Highest Reputation Score in the UK for 2024 among AM100 Retailer Groups

Howards Motor Group are proud to announce our success as the highest-scoring AM100 retailer group in the UK for Reputation, according to the latest rankings for the entire AM100 automotive retailer groups published by Reputation.

Howards have achieved a Reputation Score of 863, securing the top position in the AM100 Dealer Groups scores. This score, coupled with a sentiment score of 93 and an engagement score of 86, reflects our active involvement and proactive engagement with our customer base.

Statement from Chris Lee, Managing Director of Howards Motor Group

'We are incredibly proud to be named the winner in the Reputation league for 2024, following on from our success last year. Achieving a Reputation score of 863 in the first year where the entire AM100 has been considered and also driving forward our already top ranking score from last year, is an outstanding accomplishment and speaks volumes about the commitment of our people and the quality of experience we deliver.

Our teams are central to everything we do, and their dedication to putting our customers first drives these results. Whether through the service we provide in our showrooms or the support we offer through our aftersales operations, ensuring that every customer receives an exceptional experience is embedded in our culture.

The discipline of maintaining a consistent and exceptional level of experience across all our businesses certainly does not come easy, especially when we are moving through a period of growth and we have new sites to quickly get to standard, however we make it happen and I have our exceptional teams to thank for this.

We are delighted for our efforts to be recognised; however the work does not stop here, we are focused on continuing to drive our customer experience forward to play our part in setting the standard for the industry; ensuring people continue to be at the center of everything we do.'

Man with glasses in a suit smiling at the camera.

About us:

Established as a single family owned garage in 1972, Howards have evolved into a multi-site group with retailers not only in our hometown of Weston-super-Mare but also Taunton, Yeovil and Dorchester. We have 24 retailers overall, including our Used Car Centres. With over 50 years of automotive heritage, we are proud of the experience and reputation we have gained for delivering quality products and services that our customers can trust. All of this is underpinned with the value and convenience expected from a modern retailer.