Howards Motor Group Achieves Highest Reputation Score in the UK for 2024 among AM100 Retailer Groups
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  • Howards Motor Group Achieves Highest Reputation Score in the UK for 2024 among AM100 Retailer Groups
  • 04 November 2024

    Howards Motor Group Achieves Highest Reputation Score in the UK for 2024 among AM100 Retailer Groups

    Howards Motor Group is the highest-scoring AM100 retailer group in the UK for the second year running.

Howards Motor Group are proud to announce our success as the highest-scoring AM100 retailer group in the UK for Reputation, according to the latest rankings for the entire AM100 automotive retailer groups published by Reputation.

Howards have achieved a Reputation Score of 863, securing the top position in the AM100 Dealer Groups scores. This score, coupled with a sentiment score of 93 and an engagement score of 86, reflects our active involvement and proactive engagement with our customer base.

Statement from Chris Lee, Managing Director of Howards Motor Group

'We are incredibly proud to be named the winner in the Reputation league for 2024, following on from our success last year. Achieving a Reputation score of 863 in the first year where the entire AM100 has been considered and also driving forward our already top ranking score from last year, is an outstanding accomplishment and speaks volumes about the commitment of our people and the quality of experience we deliver.

Our teams are central to everything we do, and their dedication to putting our customers first drives these results. Whether through the service we provide in our showrooms or the support we offer through our aftersales operations, ensuring that every customer receives an exceptional experience is embedded in our culture.

The discipline of maintaining a consistent and exceptional level of experience across all our businesses certainly does not come easy, especially when we are moving through a period of growth and we have new sites to quickly get to standard, however we make it happen and I have our exceptional teams to thank for this. 

 We are delighted for our efforts to be recognised; however the work does not stop here, we are focused on continuing to drive our customer experience forward to play our part in setting the standard for the industry; ensuring people continue to be at the center of everything we do.'

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About us:

Established as a single family owned garage in 1972, Howards have evolved into a multi-site group with retailers not only in our hometown of Weston-super-Mare but also Taunton, Yeovil and Dorchester. We have 24 retailers overall, including our Used Car Centres. With over 50 years of automotive heritage, we are proud of the experience and reputation we have gained for delivering quality products and services that our customers can trust. All of this is underpinned with the value and convenience expected from a modern retailer.

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Reputation Reviews

  • Howards Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howards Garages (Weston) Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

    We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

    Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

    Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

    All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.