Citroen Award For Our Unbeatable Service | Howards News
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  • Citroen Award For Howards’ Unbeatable Customer Service!
  • 18 December 2014
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    Citroen Award For Howards’ Unbeatable Customer Service!

    At Howards we always profess to provide unparalleled customer service that always goes that extra mile. So when Steve Herbert, the Service Manager at Howards Citroen Taunton, recently received an award from Citroen UK for excellent customer service, as a Group we were naturally delighted

 

At Howards we always profess to provide unparalleled customer service that always goes that extra mile. So when Steve Herbert, the Service Manager at Howards Citroen Taunton, recently received an award from Citroen UK for excellent customer service, as a Group we were naturally delighted!

Back in mid-September David Poole, a loyal Citroen customer, was travelling back to London from Branscombe Devon when the temperature warning light began to flash on his 3 year old Citroen C4, purchased only 3 months earlier. After pulling over and searching for his nearest garage David located Howards Citroen in Taunton. Although dealing with a busy schedule, our Service Manager Steve noticed that David had a young family and fit them in, resulting in one of “the most amazing retail experiences” the customer had ever encountered and subsequently posted a fantastic review on the Citroen UK Facebook page. Genuine, warm and helpful were just some of the great terms used to describe the team at Taunton. 

Steve said “After having a quick look at David’s C4 we realised we couldn’t let him leave our garage with the risk of him breaking down and becoming stranded, especially with a young Baby. Receiving the award is fantastic for both our Citroen dealership and the Group on a whole”.

Citroen pride themselves on retailing both a brand and experience that delivers quality and care, something which we are proud to continue at Howards. From offering tea and coffee to transparent quotes and repair explanations, we like to think a Howards customer experience keeps you in the know every step of the way and back on the road.

 

Citroen Award For Our Unbeatable Service

 

Have you had a positive experience at a Howards Motor Group Dealership and want to share it with the team? You can find us on Facebook and Twitter or email your local dealership.


 

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