Howards Motor Group


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Contact us at customercare@howardsgroup.co.uk 

Following the Government’s announcement to implement the mandatory lockdown of all non-essential shops and services, we have taken the difficult decision to close all our dealerships until further notice. We are a family-owned business and take our responsibilities towards the health and wellbeing of our colleagues, customers and wider community extremely seriously. We also believe it is essential for us to support the demand for social distancing in reducing the spread of COVID-19 and to support our NHS in helping to minimise the growth of Coronavirus cases. We can only achieve this by encouraging and supporting all our employees in the requirement to ‘stay at home’. 


Vehicle Servicing and repairs

Whilst some garage services have been deemed as essential, after serious consideration of the points outlined above, we have postponed all service department appointments until our businesses reopen. We appreciate that this may be inconvenient for our customers but we hope you will agree that the minimising of risk to employees and customers alike has to be our primary concern. It also complies with the demand of the authorities to only undertake essential car journeys (going to the pharmacy, shopping for necessities such as food or providing care or help for a vulnerable person).

As soon as we receive an indication that our businesses can reopen, we will promptly contact and reappoint all customers who had prior maintenance or repair bookings that were subsequently postponed. Please rest assured that you need not contact us – we will ensure we do everything necessary to provide the services our customers require as quickly and efficiently as we possibly can.


Vehicle Manufacturer Warranties

One of the requirements of manufacturer vehicle warranties is the need for customers to adhere to specified service intervals based on mileage and/or the age of the vehicle. Clearly some of our customers may be concerned about the potential delay to their vehicle service and the possible breach of the terms of their warranty as a result. In order to allay these concerns, a brief explanation of the actions that have been taken by each of our manufacturers can be accessed via the links below. Please take careful note of any specific requirements they have made regarding basic maintenance actions including checking oil levels and tyre pressures for example.

Peugeot
https://www.peugeot.co.uk/covid-19-update/
Citroen
https://www.citroen.co.uk/covid-19-update
DS
https://www.dsautomobiles.co.uk/covid-19-update  
KIA
https://www.kia.com/uk/covid-19-faqs/
Hyundai
https://www.hyundai.co.uk/covid-19
Honda
https://www.honda.co.uk/general-information/covid-19-faqs.html
Nissan
https://www.nissan.co.uk/covid-19.html 
Toyota  
https://www.toyota.co.uk/covid-19
Suzuki 
https://cars.suzuki.co.uk/covid-19-statement/
MG
 See below

MG Guidance
1. Currently in accordance with the Warranty Terms & Conditions as can be found within the owner's section on the MG Website; ‘Each main service is carried out within 1000 miles / 1,609 kilometres or 28 days of the recommended mileage interval or service anniversary date as shown on the Service Interval Plan’.

2. However, due to the current situation in the UK, we would like to offer a further 60 days and 2,000-mile top-up to what is already available. Therefore, a vehicle which would be due to its annual service today (24th March 2020), but is unable to book in and have this completed owing to the closure of the service department at their local MG Dealer (due to COVID-19), it will give the opportunity to have the service completed within a maximum 88 days (up to 20th June 2020) or a further 3,000 miles.

3. The Government’s initial recommendation is to stay at home (or work from home where possible) for the next 3-weeks unless it is essential. This service date extension will initially be offered from today, (24th March) until 24th April, giving maximum servicing flexibility until 21st July 2020, however, the situation is changing daily, and if this requires to be reviewed, then further communication from MG will follow.


MOT Appointments and bookings

If the MOT for your car or van is due from 30th March onwards, you will be granted a six-month extension. For example, if your MOT expires on 26th April 2020, you will now have until 26th October 2020 for your vehicle to undertake and pass its MOT.

For postponed MOT appointments, we will contact you at an appropriate point to re-schedule your booking. Please note that we are unable to make any new MOT bookings at the moment. Such bookings will become available once our dealerships reopen.

For full details of the Government extension to MOT’s that are due to expire during the period of our closure, please follow the link provided below:


https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020


Vehicle finance questions or concerns

If you have questions relating to the finance on your vehicle, whether you are coming towards the end of your agreement term and are unsure what to do next or you would like to talk to your lender about a payment holiday, you should contact the appropriate finance provider directly.

Use the table below to find the correct contact details, or alternatively, refer to the most recent communication you have received from your lender.

Alphera
0370 5050 125

Free 2 Move Leasing         
0333 005 7000 
https://mylease.free2move-lease.com/epw00Web/pageInit.action
Honda Financial Services 
0345 128 8908

Hyundai Finance    
0800 085 1954

KIA Finance 
0800 085 1925

MG Finance 
0800 085 1759

Nissan Finance
0333 009 0231
https://faqs.nissanfinanceuk.com/
PSA Finance (Citroen and DS)
0333 005 7000

PSA Finance (Peugeot)

https://www.psa-finance.co.uk/
Suzuki Finance
0344 824 0876

 Toyota Financial Services 0345 701 6202 


Please contact us with any questions or concerns

In spite of our physical premises being temporarily closed, we have a number of colleagues who are available and equipped to answer any questions or concerns you may have whether they relate to Sales or Aftersales. Please e-mail us at customercare@howardsgroup.co.uk and one of representatives will respond to you as quickly as possible.

We would like to send our very best wishes to all of our customers, colleagues, suppliers and their families during these challenging times. We look forward to opening our doors again at the very earliest opportunity and to continue providing the value and quality that our customer have grown to expect and trust over the past 48 years.

 



Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

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