Trainee Service Advisor / Customer Relationship Advisor (Aftersales) - Howards Taunton

JOB DESCRIPTION

If you are looking to develop and progress your skills  in a retail and aftersales environment, this is the role for you.    If you have exceptional communication and customer care skills you will excel in our business.   We are looking for a Customer Relationship Advisor / Service Advisor Trainee.   You will be working towards taking ownership of the Aftersales customer journey and developing long term customer relationships.   You will be working with our Team at one of our Aftersales Departments in Taunton.

This is a training role and, once complete, you will become a Customer Relationship Manager in Aftersales.   Your basic pay will increase accordingly, along with your ability to undertake all the responsibilities of the role independently.  

You will need to be a real ‘people person’ and ideally will currently be working in a customer facing role, potentially in the retail sector.   Previous experience of working in the automotive sector is not essential.  Unlike other retail opportunities, you will only be working from Monday to Friday – no weekends!

What’s in it for You?

With a competitive base salary of £24,034 and real opportunities to make further sales, the sky is the limit for your earning potential. Your success directly reflects your hard work and results.

As part of our great Aftersales Team, you will also benefit from:

• Monday to Friday working week
• A generous and uncapped bonus scheme – enabling you to earn your potential
• Enhanced Holiday Allowance – increasing with service and with an additional day for your birthday
• Training and Career Development – continuous training and opportunities for career progression
• Pension Scheme with a well-known and established provider
• Sick Pay from your second year of employment
• Life Assurance Scheme – paying a minimum of twice your salary to your loved ones
• Discounted MOT & Service costs
• Regular staff social events to connect with your colleagues
• Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme
• Free refreshments while at work

As a Trainee, you will be working towards the following key duties, under supervision by an experienced member of the Team;

• The key touch point for all customer interactions in our vibrant retail environment.   As a fast paced highly customer centric business, this role will be to help facilitate exceptional customer experience on every visit.  Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
• You will be a vital link between our busy Sales and Aftersales facilties, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit.
• By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer focussed processes.

What Are We Looking For?

• A full driving licence.
• Excellent communication and customer-facing skills.
• At least 3 GCSEs at Grade 4 or above or equivalent experience.
• Knowledge of IT and use of software packages.
• Ideally automotive and / or retail experience – desirable but not essential.

How to Apply:

Ready to take the next step in your career? Click the link below to upload your CV and apply now! Don’t miss the opportunity to join a team that recognises and rewards your hard work.

Closing Date:

Applications close at midnight on 27 January, 2025.    

We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.

NO AGENCIES PLEASE.