Hyundai Dorchester and Peugeot Dorchester Job: Trainee Service Advisor / Customer Relationship Advisor (Aftersales) - Howards Peugeot/Hyundai Dorchester
  • Howards Motor Group

    01305 555700

    London Road, Dorchester
    DT1 1NE



    01305 555700

    London Road, Dorchester
    DT1 1NE



  • Trainee Service Advisor / Customer Relationship Advisor (Aftersales) - Howards Peugeot/Hyundai Dorchester

    Date Added:
    03 June 2024

    Hyundai Dorchester
    Peugeot Dorchester

    £23,334 gross per annum plus bonus opportunities

    Closing Date:
    26 June 2024

    Contract Type:
    Full Time and Permanent

    Job Reference:



    We are looking for a strong individual with exceptional communication and customer care skills to manage and take ownership of the Aftersales customer relationship journey and develop long term customer relationships.  You will be working with our Aftersales Team at Peugeot/Hyundai, Dorchester. 

    This is a training role and, once complete, you will become a Customer Relationship Manager in Aftersales.   Your basic pay will increase accordingly, along with your ability to undertake all the responsibilities of the role independently.  

    After training and as a Member of the Aftersales Team, your key duties will include;

    You will need to be a real ‘people person’ and ideally will currently be working in a customer facing role, potentially in the retail sector.   Previous experience of working in the automotive sector is not essential.  Your working week will take place from Monday to Friday - No weekends!   

    Key Duties include -

    • To be the key touch point for all customer interactions in our vibrant retail environment.  As a fast paced highly customer centric business this role will be to help facilitate exceptional customer experience on every visit.   Working as part of a larger relationship team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
    • You will be a main conduit between our busy sales and aftersales facilities, providing a high level of expertise in sales customer retention, using the tools provided by the business, to ensure the customer only wants a Howards experience for their next showroom or aftersales visit.

    The successful candidate in this role will be someone looking to grow with a business and that can demonstrate energy and enthusiasm in the workplace.  The world of motor retailing is changing at pace so someone that can think on their feet is essential. 

     Essential Skills/Qualifications

    • Knowledge of IT and use of software packages
    • At least 3 GCSE's at grade c or above or equivalent experience
    • Customer Service Experience desirable 
    • Hold a full and valid driving licence

    What we offer in return

    • You will be trained and developed to achieve a Customer Relationship Manager role with the Aftersales Team; with the promise of a higher basic salary and other bonus opportunities  
    • Monday to Friday working week 
    • Generous Holiday Allowance - Increasing with service and including a day off for your Birthday
    • Pension Scheme with a well known and established provider 
    • Discounted MOT & Service costs 
    • Employee Long Service Recognition Scheme
    • Life Assurance Scheme
    • On the job training and franchise training
    • Great career opportunities - you will be working towards a Customer Relationship Manager role with its own rewards and bonus opportunities 
    How to apply

    Please click through on the link below to upload your CV.

    Closing Date & Interviews

    The closing date will be midnight on 26 June, 2024. 

    We are an Equal Opportunity employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.


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Reputation Reviews
  • Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. Company Number: 1108986

    We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.