Peugeot Taunton and Honda Taunton and Citroen Taunton and Suzuki Taunton and Vauxhall Taunton Job: Service Advisor / Customer Relationship Manager (Aftersales) Howards Taunton
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  • Howards Motor Group

    01823 239100

    Unit 1 Priorswood Road, Taunton
    Somerset
    TA2 8DN

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    01823 239140

    Unit 2 Priorswood Road, Taunton
    Somerset
    TA2 8DN

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    01823 239120

    Unit 3 Priorswood Road, Taunton
    Somerset
    TA2 8DN

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    01823 273422

    Priorswood Road, Taunton
    Somerset
    TA2 8DN

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    01823 795725

    Priorswood Road, Taunton
    Somerset
    TA2 8DN

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  • Service Advisor / Customer Relationship Manager (Aftersales) Howards Taunton

    Date Added:
    23 October 2024

    Location:
    Peugeot Taunton
    Honda Taunton
    Citroen Taunton
    Suzuki Taunton
    Vauxhall Taunton


    Salary:
    £25,000 gross per annum, plus bonus opportunities

    Closing Date:
    06 November 2024

    Contract Type:
    Permanent and Full Time

    Job Reference:
    Enter job reference no

     

    JOB DESCRIPTION


    If you have exceptional communication and customer care skills you will excel in our business.   We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships.     You will primarily be working with our Team at Citroen/Honda/Suzuki, Taunton.   

    You will need to be a real ‘people person’ and ideally will currently be working in a customer facing role, potentially in the retail sector.   Previous experience of working in the automotive sector is not essential.  Unlike other retail opportunities, you will only be working from Monday to Friday – no weekends!

    What’s in it for You?

    With a competitive base salary of £25,000 and real opportunities to make further sales, the sky is the limit for your earning potential. Your success directly reflects your hard work and results.

    As part of our great Aftersales Team, you will also benefit from:

    • Monday to Friday working week
    • A generous and uncapped bonus scheme – enabling you to earn your potential
    • Enhanced Holiday Allowance – increasing with service and with an additional day for your birthday
    • Training and Career Development – continuous training and opportunities for career progression
    • Pension Scheme with a well-known and established provider
    • Sick Pay from your second year of employment
    • Life Assurance Scheme – paying a minimum of twice your salary to your loved ones
    • Discounted MOT & Service costs
    • Regular staff social events to connect with your colleagues
    • Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme
    • Free refreshments while at work

    Your Role as an Aftersales Customer Relationship Manager:

    • The key touch point for all customer interactions in our vibrant retail environment.   As a fast paced highly customer centric business, this role will be to help facilitate exceptional customer experience on every visit.  Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
    • You will be a vital link between our busy Sales and Aftersales facilties, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit.
    • By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer focussed processes.

    What Are We Looking For?

    • A full driving licence.
    • Excellent communication and customer-facing skills.
    • At least 3 GCSEs at Grade 4 or above or equivalent experience.
    • Knowledge of IT and use of software packages.
    • Ideally automotive and / or retail experience – desirable but not essential.

    How to Apply:

    Ready to take the next step in your career? Click the link below to upload your CV and apply now! Don’t miss the opportunity to join a team that recognises and rewards your hard work.

    Closing Date:

    Applications close at midnight on 6 November, 2024. 

    We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.

    NO AGENCIES PLEASE.

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Reputation Reviews
  • Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. Company Number: 1108986

    We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.