Full Time Customer Advisor - Howards Citroen/Kia/DS Weston super Mare

JOB DESCRIPTION

We are looking for a strong individual with excellent communication and customer care skills to assist in the operation of our busy Aftersales Department in Weston super Mare.

With a business that is dedicated to delivering exceptional customer service, the candidate for this role will be a real ‘people person’ and ideally currently working in a customer facing role. Strong communication skills, self-motivation and a desire to leave customers with a smile on their face are essential. Previous experience of working in the automotive sector is not essential, but advantageous.

Key Responsibilities

• Manage all service telephone, email and walk-in enquiries. 
• Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off. 
• Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
• Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team. 
• Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
• Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
• To discuss and up-sell additional work to the customer, where appropriate.
• Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
• Carry out external inspections where necessary prior to handover to customer

Person Requirements

• The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer’s experience.
• Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
• Possess excellent communication skills with the ability to explain complex information accurately and concisely. 
• Strong organisation and prioritisation skills – to schedule work effectively balancing the needs of the customer and the capacity of the workshop.
• Customer focused – able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience. 
• Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
• Flexible team player. Able to undertake new tasks and use initiative to support aftersales team during busy periods.
• Results focused, you will be resilient and overcome obstacles to success and to learn from feedback. 
• Must have a valid driving licence

What we offer in return

• Good Basic Salary - £22,654 basic per annum and opportunity to earn bonus incentives
• Generous Holiday Allowance - Increasing with service
• Pension Scheme with a well known and established provider
• Discounted MOT & Service costs and car purchase scheme
• Employee Long Service Recognition Scheme
• Life Assurance Scheme
• On the job training and franchise training
• Great career opportunities

How to apply

Please click through on the link below to upload your CV.

Closing Date & Interviews

The closing date will be midnight on  25 May, 2022. 

If successful, you will be contacted either via telephone or email and invited for an interview. Interviews may be by telephone initially.