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  • Howards Motor Group

    01934 332680

    Unit 3 Hildesheim Bridge, Weston-super-Mare
    Somerset
    BS23 3PT

    EMAIL DEALERSHIP

    GET DIRECTIONS

    01934 332700

    Unit 4 Hildesheim Bridge, Weston-super-Mare
    Somerset
    BS23 3PT

    EMAIL DEALERSHIP

    GET DIRECTIONS

    01934 332680

    Unit 3 Hildesheim Bridge, Weston-super-Mare
    Somerset
    BS23 3PT

    EMAIL DEALERSHIP

    GET DIRECTIONS

  • Full Time Customer Advisor - Howards Citroen/Kia/DS Weston super Mare

    Date Added:
    11 May 2022

    Location:
    Citroen Weston-super-Mare
    Kia Weston-super-Mare
    DS Automobiles Salon Weston-super-mare


    Salary:
    £30,000 OTE gross per annum

    Closing Date:
    25 May 2022

    Contract Type:
    Full Time & Permanent

    Job Reference:


     

    JOB DESCRIPTION

    We are looking for a strong individual with excellent communication and customer care skills to assist in the operation of our busy Aftersales Department in Weston super Mare.

    With a business that is dedicated to delivering exceptional customer service, the candidate for this role will be a real ‘people person’ and ideally currently working in a customer facing role. Strong communication skills, self-motivation and a desire to leave customers with a smile on their face are essential. Previous experience of working in the automotive sector is not essential, but advantageous.

     

    Key Responsibilities

    • Manage all service telephone, email and walk-in enquiries. 
    • Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off. 
    • Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
    • Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team. 
    • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
    • Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
    • To discuss and up-sell additional work to the customer, where appropriate.
    • Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
    • Carry out external inspections where necessary prior to handover to customer


    Person Requirements

    • The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer’s experience.
    • Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
    • Possess excellent communication skills with the ability to explain complex information accurately and concisely. 
    • Strong organisation and prioritisation skills – to schedule work effectively balancing the needs of the customer and the capacity of the workshop.
    • Customer focused – able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience. 
    • Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
    • Flexible team player. Able to undertake new tasks and use initiative to support aftersales team during busy periods.
    • Results focused, you will be resilient and overcome obstacles to success and to learn from feedback. 
    • Must have a valid driving licence

    What we offer in return

    • Good Basic Salary - £22,654 basic per annum and opportunity to earn bonus incentives
    • Generous Holiday Allowance - Increasing with service
    • Pension Scheme with a well known and established provider
    • Discounted MOT & Service costs and car purchase scheme
    • Employee Long Service Recognition Scheme
    • Life Assurance Scheme
    • On the job training and franchise training
    • Great career opportunities

    How to apply

    Please click through on the link below to upload your CV.

    Closing Date & Interviews

    The closing date will be midnight on  25 May, 2022. 

    If successful, you will be contacted either via telephone or email and invited for an interview. Interviews may be by telephone initially.

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  • Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. Company Number: 1108986

    We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.