Digital Specialist - Howards Group Weston super Mare or Taunton

JOB DESCRIPTION

If you are passionate about sales, customer service and digital business – we can provide you with an opportunity to develop your skills as a Digital Specialist.

We pride ourselves on a supportive and team focussed culture where every team member is valued.  You’ll join a passionate team that always aims for excellent in delivering customer satisfaction. 

Your role is to enhance the customer experience digitally by sharing your knowledge of available stock while promoting the benefits of buying from Howards and the Franchise Brand and converting the customer into the buying process. Working in Weston super Mare or Taunton - you will work effectively with the rest of the retailer Team, bringing skills and knowledge that will inspire customers, build commitment and loyalty and ultimately increase sales.

What’s in it for You?

As part of our great Digital Sales Team, you will benefit from:

• A generous and uncapped bonus scheme – enabling you to earn your potential
• Enhanced Holiday Allowance – increasing with service and with an additional day for your birthday
• Training and Career Development – continuous training and opportunities for career progression
• Pension Scheme with a well-known and established provider
• Sick Pay from your second year of employment
• Life Assurance Scheme – paying a minimum of twice your salary to your loved ones.
• Discounted MOT & Service costs
• Regular staff social events to connect with your colleagues.
• Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme
• Free refreshments while at work

Your Role as a Digital Specialist:

• Provide a prompt and professional point of contact for customers that enquire into the business digitally from all sources, emulating the same experience they would receive if they were to visit a Dealership. 
• Create Vehicle Videos using the agreed format/process which showcase features and benefits and give an accurate view to be used on third party platforms and the Howards website.
• Review and respond to incoming leads from multiple sites within the Group using the approved content to engage customers into further conversations, facilitate questions and supply all relevant vehicle information to ensure the customer can make an informed decision and proceed to the reservation option or convert to appointment/purchase the car for delivery.
• Manage the digital forecourt via the portal to replicate the physical forecourt and
  - generating 'review requests' to customers via the retailer portal system within 48 hours of handover which will appear on Autotrader and Google Places. 
• Pro-actively generate leads and manage customers in the sales cycle.

What Are We Looking For?

• A full and valid driving licence.
• Ability to work weekends on a regular basis.
• Digital experience - Confidence with using social media and video presentations.
• Customer focused - Some previous experience within customer service and/or sales is desirable, however this is not essential.
• Computer literate - Able to use office 365 package, including word and outlook.
• Hold a Full and Valid Driving Licence.
• Educated to GCSE (or equivalent) grade A*-C or 9-4 in Maths and English.

How to Apply:

Ready to take the next step in your career? Click the link below to upload your CV and apply now! Don’t miss the opportunity to join a team that recognises and rewards your hard work.

Closing Date:

Applications close at midnight on 3 December, 2024. 

We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.

NO AGENCIES PLEASE.