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  • Howards Motor Group

    01823 239100

    Unit 1 Priorswood Road, Taunton
    Somerset
    TA2 8DN

    EMAIL DEALERSHIP

    GET DIRECTIONS

    01935 388584

    Lufton Way, Houndstone Business Park, Yeovil
    Somerset
    BA22 8PT

    EMAIL DEALERSHIP

    GET DIRECTIONS

  • Digital Sales Specialist

    Date Added:
    07 September 2021

    Location:
    Peugeot Taunton
    Used Car Centre


    Salary:
    £18,795 gross pa and bonus opportunities

    Closing Date:
    15 September 2021

    Contract Type:
    Permanent Full Time

    Job Reference:


     

    JOB DESCRIPTION

    As a Digital Specialist your passion for excelling in customer service will play a key role within the business. You will enhance the customer experience digitally by sharing your knowledge of available stock while promoting the benefits of buying from Howards and the Franchise Brand and convert the customer into the buying process. Working in Taunton and Yeovil and at other sites in the business - you will work effectively with the rest of the Dealership Team, bringing skills and knowledge that will inspire customers, build commitment and loyalty and ultimately increase sales.

    Duties Include

    - a prompt and professional point of contact for customers that enquire into the business digitally from all sources, emulating the same experience they would receive if they were to visit a Dealership. 
    - creating Vehicle Videos using the agreed format/process which showcase features and benefits and give an accurate view to be used on third party platforms and the Howards website.
    - reviewing and responding to incoming leads from multiple sites within the group using the approved content to engage customers into further conversations, facilitate questions and supply all relevant vehicle information to ensure the customer can make an informed decision and proceed to the reservation option or convert to appointment/purchase the car for delivery.
    - managing the digital forecourt via the portal to replicate the physical forecourt and
    - generating 'review requests' to customers via the Dealer portal system within 48 hours of handover which will appear on Autotrader and Google Places. 

    Hours will be an average 40.75 per week, this will include working 4 days between Monday and Friday and Saturdays/Sundays on a roster basis.   This roster will include out of hours/Sunday remote lead management duties.
    You will be asked to provide an out of hours/Sunday remote lead management service on a roster basis. 

    Skills, Experience & Education Requirements

    - Digital experience - Confidence with using social media and video presentations
    - Customer focused - Some previous experience within customer service and/or sales is desirable, however this is not essential.
    - Computer literate - Able to use office 365 package, including word and outlook.
    - Hold a Full and Valid Driving Licence.
    - Educated to GCSE (or equivalent) grade A*-C or 9-4 in Maths and English.

    What we offer in return

    - Good Basic Salary - Depending on skills and experience
    - Enhanced Holiday Allowance - Increasing with service
    - Pension Scheme with a well-known and established provider
    - Life assurance scheme
    - On the job training

    How to apply

    If you like the sound of working in fun and challenging environment, and feel you meet all the qualities and attributes, why not apply? To apply, please click through on the link below to upload your CV.

    Closing Date & Interviews

    The closing date will be midnight on 15 September, 2021. 

    If successful, you will be contacted either via telephone or email and invited for an interview. Interviews will be either face to face or take place digitally. 

    ***Howards is committed to ensuring that our employees and customers feel safe and secure at all times and have taken precautions to operate safely during the Coronavirus pandemic.   

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  • Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. Company Number: 1108986

    We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.