24-Hour Money Back Policy (Used Vehicles) – Terms & Conditions


In accordance with the latest Government COVID lockdown requirements, all Howards Group vehicle showrooms and exterior used vehicle display spaces will be closed to the public. However, customer enquiries and resulting sales can continue ‘at a distance’, with vehicle handovers (via Click and Collect) being completed by adopting COVID secure protocols. For the period of this lockdown and as a result of test drives being unavailable, a temporary amendment will be made to our existing Terms & Conditions.

24-hour money back policy on used vehicles (These T’s and C’s specifically preclude new vehicles)

Howards Motor Group will retain the V5 Vehicle Log Book for any used vehicle. If a customer is dissatisfied with a used vehicle to which they have taken delivery, they are entitled to return the vehicle and receive a full refund including the return of a part-exchange, where present. For this refund to be valid, the vehicle concerned must be returned to the supplying dealership in the same condition to that in which is was supplied, with all associated accessories / documentation present and have covered no more than 50 miles. If the vehicle has exceeded the 50-mile limit before being returned, Howards Group will make a charge of £1 per mile and deduct the total amount from the refund due to the customer. The cost of repairing any damage that has occurred to the vehicle whilst in the possession of the customer will also be deducted from the refund before it is returned.

If your vehicle is subject to an FCA/CCA regulated Finance Agreement, it will be settled in full by Howards Group with the balance of funds paid directly to the customer. It will be the responsibility of the customer to reclaim refunds from the unexpired portion of any regulated insurance products shown on the vehicle sales invoice or any supplementary invoice raised against the sale of the vehicle.   

This 24-hour money back policy does not affect statutory consumer rights. After the 24 hours have expired after collection of the vehicle, Howards Group will post the V5 Vehicle Log Book to the address nominated by the customer.

In all cases, the vehicle sales invoice will be the document used to refer to the money-back guarantee

Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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