24-Hour Money Back Policy (Used Vehicles) – Terms & Conditions


From the 5th November to 2nd December 2020 and in accordance with the latest Government COVID lockdown requirements, all Howards Group vehicle showrooms and exterior used vehicle display spaces will be closed to the public. However, customer enquiries and resulting sales can continue ‘at a distance’, with vehicle handovers (via Click and Collect) being completed by adopting COVID secure protocols. For the period of this lockdown and as a result of test drives being unavailable, a temporary amendment will be made to our existing Terms & Conditions.

24-hour money back policy on used vehicles (These T’s and C’s specifically preclude new vehicles)

Howards Motor Group will retain the V5 Vehicle Log Book for any used vehicle collected in the period from 5th November 2020 to 2nd December 2020. If a customer is dissatisfied with a used vehicle to which they have taken delivery, they are entitled to return the vehicle and receive a full refund including the return of a part-exchange, where present. For this refund to be valid, the vehicle concerned must be returned to the supplying dealership in the same condition to that in which is was supplied, with all associated accessories / documentation present and have covered no more than 50 miles. If the vehicle has exceeded the 50-mile limit before being returned, Howards Group will make a charge of £1 per mile and deduct the total amount from the refund due to the customer. The cost of repairing any damage that has occurred to the vehicle whilst in the possession of the customer will also be deducted from the refund before it is returned.

If your vehicle is subject to an FCA/CCA regulated Finance Agreement, it will be settled in full by Howards Group with the balance of funds paid directly to the customer. It will be the responsibility of the customer to reclaim refunds from the unexpired portion of any regulated insurance products shown on the vehicle sales invoice or any supplementary invoice raised against the sale of the vehicle.   

This 24-hour money back policy does not affect statutory consumer rights. After the 24 hours have expired after collection of the vehicle, Howards Group will post the V5 Vehicle Log Book to the address nominated by the customer.

In all cases, the vehicle sales invoice will be the document used to refer to the money-back guarantee

Howard Garages (Weston) Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Howard Garages (Weston) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

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